Shop Guidelines
Please read our shop guidelines. Contact us at sales@snackoramaph.com for any inquiries. For urgent concerns, we may be reached faster using our social media accounts.
Package Inclusions
In case of product unavailability, a similar product in type, quantity and value will be substituted.
Payments
We accept a wide range of payments including Gcash, Paymaya, BDO, BPI, Unionbank and Credit card (Paypal or Paymongo). For manual payments, please send a copy of the receipt to sales@snackoramaph.com. Instructions are provided as well in the checkout page. Please follow instructions to prevent delays on the processing of your orders.
Delivery (Metro Manila)
We deliver in Metro Manila using on-demand courier services. For a list of cities in Metro Manila, please check this link. Incorrectly tagged orders (orders bound to provincial areas tagged as Metro Manila) will experience delays. Please choose the correct shipping option for timely dispatch.
Same day delivery may be possible for selected snack gift boxes if fully paid by 3:00 pm (Mon-Sat). For convenience, our rates are fixed depending on your desired delivery speed.
Express Delivery – Same day service (valid for Metro Manila, Antipolo, Meycauayan Bulacan)
Standard Delivery – Scheduled/ Orders with 1-2 days lead time
Orders with no stated delivery date will be shipped as soon as ready. For extremely time sensitive packages (e.g package must arrive at exactly 10:00 am), please arrange your own delivery from our QC hub as riders have multiple stops.
Delivery (Provincial)
We deliver nationwide through our network of logistics partners. We cannot guarantee delivery on an exact day but we can provide an ETA based on experience. Orders with no stated delivery date will be shipped as soon as ready.
The following are the standard courier lead times based on the recipient’s location
Luzon: 2+ days
Visayas: 4+ days
Mindanao/ Palawan: 7+ days
Once dispatched and handed to the courier, we will provide a tracking number which can be used for follow-ups (if any). We are not liable for mishandling and delays caused by the courier. Lead times are estimates and are not absolute.
Shipping Expectations
We pack boxes bound to provincial areas securely with extra cartons and bubblewrap as necessary. Despite this, snack boxes bound to provincial areas may be deformed or dented as a result of multiple handling. Dents not affecting the snacks and contents are normal and should be not a cause of alarm.
Surprise Gifts/ Returns
Delivery fees include only 1 attempt for delivery. Please ensure the accuracy of the shipping information and the availability of the recipient. There will be a maximum of five (5) calls made to the number provided. Waiting charges and the cost of the succeeding dispatches will be on the account of the sender.
Sample charges:
Waiting charges: P50+
Succeeding dispatch (Metro Manila): P250
Succeeding dispatch (Provincial): P350
Rates include the cost of returning the item to our hub and the cost of the next attempt (2-way).
Our packages can be as low as P549. While we would love to be a part of your celebration, we cannot sustainably subsidize failed deliveries. We hope for your understanding.
Bulk Order (Events/ Corporate)
For corporate events, virtual parties or zoom events, we can simultaneously deliver to maximum of 300 pax per day. Delivery fee is charged for every address. Alternatively, we can deliver the boxes to ONE location for a fixed fee.
If we are to handle the delivery, please coordinate no later than
5 days prior to event – If all recipients are in Metro Manila
10 days prior to event – If all recipients are in Metro Manila and Luzon
14 days prior to event – If recipients are in Visayas and Mindanao
Please provide us with the complete delivery details of the recipients no later than the lead times stated above. Additional customization may require longer lead times.
Rush events may be accommodated subject to the client’s acknowledgement of courier limitations. While we can dispatch fast, coordination and delivery to areas outside Metro Manila require time.
Looking for non-food giveaways for your team? We can also source your requirements or you can ship ready made items to our location for consolidation.
Free Items
Boxes may contain extra items complimentary from our shop or partner manufacturers. These items cannot be chosen nor requested as they depend on availability. The snacks are sample/promotional items that often do not come with the standard packaging. Regardless, the products are safe for consumption. We do not refund nor replace when problems arise because of the inclusion of any FREE item/s. Recipients are free to dispose if unsatisfactory.
Cancellations & Refunds
Customers who cancel their order may be refunded only if the package has not been dispatched. Refund amount is total price LESS transaction fees and/or remittance fees.
Sample computation:
Snack box price – P549.00
Net Sales after payment processing and platform fees (8%) – P505.00
Remittance fee/ bank transfer charge (if outside BDO) – P25.00
Refund – P505.00 or P480 (if outside BDO)
Please understand that we cannot refund an amount higher than what we have received. Please ensure that your orders are final so that we can both avoid this situation.
Terms of Sale
With the purchase of our products, customer agrees to the terms and conditions stated above. For any questions, you may contact us at sales@snackoramaph.com or on any of our social media accounts.